Dear Mr King,

I wanted to write to you and thank you, and your wonderful team, for taking car of my first and, until recently, only car over the past 11 years

I knew my Astra was always in trusted hands whenever I brought her in for a service or an MOT; you never tired of answering my very basic questions, you always explained the mechanics of what had been done in ‘Pammie language’ (i.e. very simple to understand and not patronising) and the pre-warning of what may need to be done in future services (along with giving me a balanced description of what I needed to spend and what I could wait for), was invaluable. I may live in London, but there was only one garage I was going to trust to look after my car!

I am also very pleased that you have helped to find my lovely Astra a good home (apologies again for crying when telling you about giving her up – I’m still very embarrassed about that…!). She was a fabulous car, and I know her next owners will appreciate her as much as I did. As you know, I am now the proud owner of a year old Mini Cooper D Countryman, which means that I get Mini Servicing free for the next four years and, hence, I wont be needing you for the time being. However, be assured that I will be back as soon as that time is up.

Many thanks again.

Kindest regards